Privacy Policy & Refund Terms
Medical Confidentiality & Privacy
NGM Dental Clinic respects your medical confidentiality. Patient records, diagnostic information, oral radiology reports, and appointment reference data are securely handled in strict accordance with healthcare confidentiality standards and encrypted storage protocols.
We will never sell, rent, disclose, or share your personal health information, phone numbers, or clinical documentation to third parties, marketing agencies, or unauthorized entities.
Consultation Fee Refund Policy
Once the consultation fee has been paid, the refund policy applies. Refund requests must be made at least 7 hours before the scheduled consultation. Refund requests made less than 7 hours before the scheduled consultation, or after that time, will not be accepted.
For further information or assistance regarding refunds, please contact us at +91 63748 72159.
Approved refunds for requests made at least 7 hours prior to the appointment will be processed and returned to the original payment source (UPI / Bank Account) within 2–3 business days after administrative review.
Information We Collect
To facilitate seamless appointment scheduling, diagnostic preparation, and timely patient care, we collect the following details when you book online:
- Patient Identification: Full name, age, and contact phone number.
- Clinical Details: Primary dental concern, pain symptoms, and appointment preference.
- Payment Verification Data: 12-digit UPI Transaction Reference (UTR) or transaction ID submitted for receipt generation and booking confirmation.
Payment Security & Fraud Prevention
Online consultation payments (₹200) are initiated directly via verified UPI applications (PhonePe, Google Pay, Paytm, or BHIM) to the clinic's official UPI ID (9500536794@axl).
Our clinic does not store sensitive banking passwords, debit/credit card CVVs, or financial PINs. Payment confirmation relies on cross-verification between the patient's submitted 12-digit UTR and official clinic merchant transaction logs.
Cancellation & Rescheduling Guidelines
To allow other patients requiring urgent dental care to utilize open time slots, any cancellation or slot rescheduling request must be communicated at least 7 hours before the booked time.
If you need to reschedule your appointment to another date or time, please contact clinic reception via call or WhatsApp at +91 63748 72159 as early as possible.
Terms & Conditions
Appointments are scheduled based on doctor availability. Online booking and advance payment provide priority check-in for your consultation with Dr. N. G. Mogeshvaar, MDS.
In rare cases where clinic emergency procedures or unexpected medical circumstances cause a schedule delay, our reception will notify you immediately to offer priority rescheduling or a full refund.
Clinic Contact & Refund Assistance
For any questions concerning patient privacy, consultation appointments, or refund assistance, please reach out to our clinic administration:
2nd Floor, Sri Balaji Complex, Junction Main Rd, Near State Bank of India, Salem, Tamil Nadu 636004